Delivery

Standard Delivery

Available in England, Wales & Scotland

(5-7 working Days)

Standard Items £4.99

Fragile Items £7.50

Oversize Items £8.99

(Free for orders over £100)

Express Delivery

Next day for orders placed before 1pm
(Mon-Fri) delivered the next working day

£9.95

Saturday Delivery

All orders placed before 1pm on Friday will be delivered on the following Saturday.

Orders < £300 - £9.95

Orders > £300 - £24.99

Pallet Delivery

Certain items in our catalogue need to be sent via pallet (i.e. large fragile urns, columns, trees) and these are subject to extra charges

Standard - £39.99

(free over £400)

Express - £49.99

Scottish Highlands, Offshore Islands, Channel Islands & Northern Ireland

Scottish Highland addresses are classified as the following postcodes (AB36-38, AB55-56, FK17-21, HS, IV, KA27-28, KW, PA20-49,

PA60-79, PH17-50, TR23-25, ZE)

£9.95

Click & Collect

We have 15 collection partners across the UK where you can click & collect your order.

£2

See Locations

International Delivery

We can dispatch orders internationally, including to EU and non-EU addresses. You can find out more on our international below.

See Rates

What couriers do you use?

We use a variety of couriers to ship your goods depending on their size and value. We use the following nationwide carriers: Hermes, DPD, DHL, Yodel, Amazon & DX Delivery. If your order is sufficiently large that it requires a pallet we use a company called Translink Express Logistics.

How long does delivery take?

Our standard delivery takes 3-5 working days for orders in the UK Mainland. Orders to UK islands and Northern Ireland can take a day or so long and international order times are variable by country. We also offer a next day service which is subject to our daily cut off time

Do I need to sign for my order?

Our orders are sent by a variety of couriers and services which have different options and requirements. If your order is sufficiently large to require a pallet delivery then you will need to be present to sign for and accept the goods. For all other orders we send via nationwide couriers who offer a variety of options to help you if you can't be in to sign for an order i.e. delay to a different date, leave in a safe place or leave with a neighbour. Once your order has been shipped you will be sent an email from the courier it has been sent with detailing these options.

Do you offer a Click & Collect?

We do offer a click & collect serivce from our partner stores Whittingtons, there is a small £2 fee for each order sent to a store to cover picking, packing and logistical requirements of the order. All orders are picked in our central distribution depot and shipped to the local store you have chosen so please note it can take up to 1 week for your order to arrive at your collection point

Shipping Glass Items

If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit. We are always happy to replace damaged items free of charge, but you must ensure that you give us reasonable chance to do this.

Couriers & Tracking

In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use

Amazon Shipping
Hermes
DPD
DHL
Yodel
Tuffnells
Translink Express

note: this list however is not exhaustive and may be subject to change When your order is despatched we pass over your email and mobile phone number if provided to allow the couriers to update you with tracking details. As such you should receive an email and tracking info from the relevant courier. You can also find this information on your order history online

Click and Collect

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point. You need to place your order before 3pm on the Last Order Day in order for it to be picked, packed and delivery to the branch for the relevant delivery day

Location	Last Order Day	Delivery Day	Address	Opening Times
Birmingham	Monday	Wednesday	Units 20-21 Gravelly Industrial Park Birmingham West Midlands, B24 8HZ	Mon-Fri 5am-3pm Sat 5am-12
Bournemouth	Wednesday	Friday	Unit 12, Avon Trading Park, Reid Street Christchurch Bournemouth Dorset, BH23 2BT	Mon-Sat 8am-4pm
Bristol	Wednesday	Friday	Chapel Street St. Philips Marsh Bristol, BS2 0UH	Mon-Fri 5.30am-4pm Sat 5.30am-12 Sun 10am-3pm
Cardiff	Thursday	Monday	Bessemer Road Cardiff Cardiff CF11 8BA	Mon-Fri 6am-4pm Sat 6am-10am Sun 10am-2pm
Glasgow	Thursday	Monday	16 Siemens Place Blochairn Industrial Estate Glasgow G21 2BN	Mon-Fri 5am-1pm Sat 6am-12noon Sun 9am-3pm
Hayes	Friday	Tuesday	Unit 2, Clayton Road Alpha Estate Hayes, Middlesex UB3 1BB	Mon-Fri 9am-5pm Sat 9am-1pm Sun 9am-4pm
Lavenders of London	Friday	Tuesday	Unit 12, The Metro Centre St John's Rd Isleworth TW7 6NJ	Mon-Fri 8am-4.30pm Sat 8am-1pm Sun 10am-3pm
Leicester	Monday	Wednesday	90 Commercial Square Freemans Common Leicester, LE2 7SR	Mon-Fri 6am-4pm Sat 6am-2pm Sun 10am-2pm
Liverpool	Friday	Tuesday	25 Electric Avenue Liverpool Food Hub Liverpool Merseyside, L11 0EN	Mon-Fri 5am-1pm
Lordswood	Tuesday	Thursday	Regent Business Centre Revenge Road Lordswood Kent, ME5 8UD	Mon-Fri 8am-4.30pm Sat 8am-1pm Sun 10am-3pm
Norwich	Wednesday	Friday	7 Frensham Road Sweet Briar Industrial Estate Norwich, NR3 2BT	Mon-Fri 9am-5pm Sat 9am-13pm Sun 10am-2pm
Nottingham	Tuesday	Thursday	Victoria Parkway Netherfield Nottingham, NG4 2PA	Mon-Fri 9am-5pm Sat&Sun 10am-4pm
Rothley, Leicestershire	Every Day	Every Day	UK Shopping Mall Loughborough Road Rothley, LE7 7NL	Mon-Fri 9am-5pm
Sheffield	Tuesday	Thursday	South Yorks Produce Centre Parkway Drive Sheffield, S9 4WN	Mon-Fri 5am-3pm Sat 5am-12:30pm Sun 10am-2pm
Waltham Cross	Tuesday	Thursday	Eleanor Trade Centre Trust Road Waltham Cross Hertfordshire, EN8 7HF	Mon-Fri 7am-5pm Sat 8am-2pm Sun 10am-3pm

Please note we cannot guarantee a delivery time frame for collection orders. If you want to know the quickest time to receive an order at your local depot, please phone

International Delivery

Destination	Price	Basket Value
Ireland	£9.95	Per £200 Basket Value
France, Germany, Netherlands, Luxembourg, Belgium	£9.95	Per £200 Basket Value
Denmark, Austria	£11.99	Per £200 Basket Value
Italy, Czech Republic, Slokavia, Spain	£15.95	Per £200 Basket Value
Finland, Hungary, Poland, Slovenia, Sweden, Estonia, Portugal, Bulgaria	£24.99	Per £200 Basket Value
Latvia, Romania, Crotia, Lithuania, Greece	£36.00	Per £200 Basket Value